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Healthcare Practice Administrative Site Coordinator (non clinical)

Company: Child and Family Psychological Services
Location: Lexington
Posted on: November 15, 2019

Job Description:

This position is a team position with the best interest of the entire Practice as the primary goal, but is responsible for the oversight and on-site coordination of our Lexington, MA Office operations that is consistent with our system-wide Operations. This position assists leadership, Operations and the clinical staff in all aspects of office operations and requires flexibility in assigned tasks.-- Some travel to our other locations may be necessary for meetings, workshops or training.Hours

40 hours/weekSchedule to be set based on needs of practice and may change with notice from time to timeIncludes a few evening and weekend workshops/training/events a yearMay require some Saturdays with notice--Position SummaryThis job is expected to oversee and coordinate Lexington reception operations, and assists the Site Director, Operations Manager, clinical staff, and Directors in all aspects of office operations as needed and includes but is not limited to:--Essential Functions and Responsibilities
Primary Business Office coordination/supervision of a team of 3-5 administrative support staff. Lead reception supervisor and collaborative supervision of Business Office support staff teamReception/phone coverageAttend Site Coordinator and other general operations meetings as neededAttend and manage regularly scheduled meetings with Site DirectorMaintain/approve changes to front desk reception staff hours/schedules to ensure adequate reception coverage for clinical practiceSupervision and training of front desk reception staff to ensure that reception operations are consistent with standard operating proceduresSupport Human Resources with recruitment of additional Front Desk support staff, including resume review, phone screening and interviewsRequires praise, constructive criticism and corrective action be provided to staff to ensure compliance with policies and procedures Review/approve time sheets for reception staffCoordinate temporary office requests for office space for clinicians/contractorsOpening and closing office procedures--
Office site responsibilities to coordinate:Light office cleaning/maintenance as neededPrimary contact for outside vendorsCoordinating with outside vendors as neededHVACKeeping waiting room neatOffice--organizationFirst responder to staff regarding issues with physical space and other office issues--
Front Desk Reception to provide ideas for continued efficiencies in patient registration/check-inReceptionPhone coverage/Triage phone calls as the first point of contact for families in need of servicesPatient RegistrationCollecting payment at time of serviceSchedule patient appointments in person and over the phoneInterfacing with doctors and patientsStarting new clinical files fr clinicians within our EHR Administrative support for clinical servicesAdministrative tasks including lunch orders, sorting mail, faxing, scanningOther general office/administrative support for doctors, etc.-- --Job requires strict compliance with all company policies and procedures including but not limited to all state and federally mandate patient privacy laws and regulations (E.g. HIPAA).--Job requires maintaining professional relationships with patients consistent with reasonable expectations for a behavioral health practice.--Subject to change from time to time as needed--Other Skills and Qualifications
Strong positive interpersonal and phone skills Professionalism and team-oriented approach a must Balance of nurturing and resolute styles in working with families and colleagues Great multitasking abilities Strong oral and written communications skills Proven record of job or educational stability --Education & Training
Bachelors Degree requiredMinimum 2 years in supervisor roleElectronic Medical Record proficiencyMicrosoft Office proficiency--Child and Family Psychological Services consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.

Keywords: Child and Family Psychological Services, Leominster , Healthcare Practice Administrative Site Coordinator (non clinical), Administration, Clerical , Lexington, Massachusetts

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