Sr. Desktop Engineer - HYBRID 3/2

Company: Company Confidential
Location: Boston
Posted on: April 19, 2024

Job Description:

Job DescriptionJob Description
What You'll Do: -

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• Test and package new applications, application updates and Operating Systems to confirm that they meet the firm's technology standards and do not conflict with existing applications or services. -
  
• Provide advanced troubleshooting for complex issues that appear to be related to the client operating system and/or any of the applications that are included in the standard client image. -
  
• Ensure successful testing, implementation, and transition of solutions to production. -
  
• Manage desktop security updates and follow a disciplined approach to implementing processes to ensure a timely delivery of these updates. -
  
• Responsible for automating the deployment of applications, patches, hot-fixes and security updates. -
  
• Work with vendors and 3rd party integrators to deliver customer application solutions and resolve existing issues. -
  
• Effectively manage software life-cycles. -
  
• Responsible for development, maintenance, support and documentation of responsible applications and solutions.
  
• Resolve escalated incidents using problem management skills. -
  
• Manage cross-functional team projects to implement new or updated technology. -
  
• Displays professionalism, quality service and a "can do" attitude to internal members/departments of the Firm as well as external clients and vendors via electronic and in-person interactions. -
  
• Manage and update the physical and virtual (VDI) desktop environments and related images. -
  
• Managing and troubleshooting the Horizon VDI infrastructure (Horizon, vSphere, vRealize Operations, etc) and related desktops. -
  
• Performs maintenance in accordance with Information Technology change management policies. -
  
  Education, Experience and Skills Required: -
  
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  • BA/BS or equivalent work experience. -
    
  • 5-7+ years of experience in relevant technology and business skills as detailed above. -
    
  • Deep knowledge of Microsoft Windows desktop Operating Systems. -
    
  • Strong understanding of of Group Policies (GPO/GPP) and Active Directory. -
    
  • Strong understanding and experience with scripting using PowerShell
    
  • Strong understanding deploying software using enterprise deployment technologies such as Microsoft Configuration Manager (formerly SCCM) and Microsoft Intune.
    
  • A thorough understanding of packaging and how applications install on Microsoft Windows platforms -
    
  • In depth knowledge of Microsoft Windows Client security configurations and best practices. -
    
  • Strong analytical and problem solving skills
    
  • Strong documentation skills
    
  • Strong customer service and interpersonal skills
    
    Additional knowledge, capabilities and responsibilities:
    
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    • Client Security and encryption solutions such as Microsoft Bitlocker and Defender. -
      
    • Knowledge of VDI technologies such as VMware Horizon and application virtualization.
      
    • A strong customer service orientation and ability to establish and maintain effective working relationships with peers, management, end users and others throughout the firm. -
      
    • Ability to resolve problems independently in accordance with defined policies and procedures. -
      
    • Knowledge of ITIL Service Management principles. -
      
    • Must be flexible to shifting priorities and be detail oriented
      
    • Ability to multi-task effectively and manage competing priorities. -
      
    • Working knowledge of Microsoft Entra.
      
    • Effectively manage projects on-time
      
    • Experience working in a law firm or other professional services environment. -
      
    • Requires rotating on-call for after-hours support and escalations. -
      
      

Keywords: Company Confidential, Leominster , Sr. Desktop Engineer - HYBRID 3/2, Engineering , Boston, Massachusetts