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Fidelity Bank - SVP, Director of Residential Lending

Company: AJ Consultants LLC
Location: Leominster
Posted on: June 24, 2022

Job Description:

Our Client: Fidelity Bank - (Leominster, MA)
Position: SVP, Director of Residential Lending
Department: ResidentialDate: April 2022Reports To: Chief Lending Officer

About Fidelity Bank:
Fidelity Bank is essentially a 134-year-old 'start-up' with an insatiable entrepreneurial spirit. Founded in 1888,Fidelity Bank is a progressive, innovative and well-capitalized $1.2B bank with an enduring drive to stay one step ahead of its competition. As a result it is one of the strongest independent community banks in Massachusetts.Driving the bank's start-up mentality is Fidelity Bank's unique LifeDesign culture which is a commitment to provide internal and external customers the care and clarity needed to make informed and confident decisions about their financial and life goals.
Locally, the Bank offers a range of personal and business banking solutions to clients in 13 full-service offices inLeominster, Worcester, Fitchburg, Needham, Gardner, Shirley, Barre, Millbury, Paxton,
Princeton, and Winchendon. Digitally, the Bank is fully committed and prepared to expand beyond its physical footprint with passion and CARE.
Fidelity Bank has been voted Worcester Telegram & Gazette Best Bank in Central Massachusetts and Best FinancialServices, Best Bank by both Leominster Champion and Baystate Parent, and it has been recognized by the WorcesterBusiness Journal as a Top Workplace. Fidelity Bank was named six times to the Boston Globe's Top Places to Work list.
For more information, visit www.fidelitybankonline.com or www.facebook.com/fidelitybankma
Position Summary:
As the Director of Residential Lending, you are responsible for the growth of all residential lending originations and processes in a manner consistent with our LifeDesign culture while achieving sales, growth and retention targets across Fidelity Bank's footprint. You will set and execute the overall direction of the residential lending sales strategy, pricing and profitability while achieving budgeted origination, market share and profitability targets.
The Director of Residential Lending will have the opportunity establish a strategy and build growth within our local footprint as well direct to consumer markets. Strategy should include loan originators in Fidelity's core markets; direct to consumer digital initiatives and strategic relationships such as joint ventures, investment in mortgage bankers and/or technology service providers, loan participation and correspondent lending opportunities.
You will be responsible for a team of loan originators and our direct to consumer digital in-house sales team, with executive accountabilities for all elements including managing sales performance, oversight of compensation, and professional development. The ideal candidate will be skilled at recruiting the right talent and building a team ofhigh-achieving sales agents and credit support staff. Collaboration with the Digital team, Commercial Lending and Community Banking is essential for success.
Primary Duties
Leadership and Management:
- Optimize Mortgage Operations to create strong client omnichannel experience; oversee process improvement and optimization of the operational aspects of mortgage lending. Ensure that consumer compliance standards are achieved and adhered to. - Responsible for supervising Mortgage Operations to ensure service levels are achieved and client experience meets Life Design service delivery expectations. - Identify and adopt appropriate technology assets to support all aspects of Fidelity's Life Design approach to banking services. Create, implement and administer a servicing and client retention strategy consistent with the LifeDesign approach. - Ensure Low and Moderate Income (LMI) residential targets are achieved, and community partnerships and financial education plans are in place to leverage Community Reinvestment Act (CRA) team. - Monitor and analyze the risk associated with Fidelity's lending programs. Analyze loan data reports usingfact-based decision making to contribute to the overall organizational strategy and appropriate risk management. - Oversee the development and monitoring of performance standards for the lending teams. Set and monitor department performance requirements, goals, and objectives. Provide mentoring, coaching, or training to support and develop managers and staff. - Collaborate with the Digital team, Commercial Lending and Community Banking on growth initiatives. - Establish incentive/commission compensation programs for real estate lending departments. Ensure Incentive/ commission programs are in compliance with regulatory requirements applicable for the corresponding department. - Develops annual budget aligned with the bank organizational growth and performance strategies. - Identify & prioritize improvements to our client experience to accelerate our ability to attract clients and strengthen our brand.
90- Day Performance Expectations
- Fully embrace the LifeDesign Banking approach, coach all mortgage employees to learn and embrace it and lead presentations within the market. - Develop, present and begin implementation of a sales strategy with a particular focus on the purchase market within 90 days. - Identify talent/knowledge gaps, develop a recruiting strategy if necessary.
Community/Industry Involvement: - - Embrace the Bank's LifeDesign CARE process and approach - Be active in banking industry organizations and programs to establish a resource network of other bankers. - Remain cognizant of trends and developments affecting the industry and the Bank.
Management's Definition of Success for an Outstanding Performer:
- This professional must fit culturally with the management team and the entire organization. Have an impeccable professional reputation and the highest level of integrity and authenticity. - This professional must drive implementation of LifeDesign, our unique approach to banking and ensure the CARE process is used with every client, every time. - Possess intelligence and a good sense of humor. Listen and "check your ego at the door" as this is a team-oriented environment that is focused on doing what is best for the client. - Bring outstanding leadership, interpersonal skills, and a collaborative style with the ability to build rapport and partner effectively with a wide variety of people at all levels (e.g. directors, employees, clients, and regulators).This includes the presence, poise, and gravitas to gain credibility and proactively keep them well informed and involved. - Drive strategic alignment that is focused on continuous improvement, working cross-functionally, and preventing silos. - Demonstrate motivation, a strong work ethic, and a passion for having an impact on clients and the community. - Demonstrated interest and commitment to drive diversity and inclusion - Be customer-focused, entrepreneurial, and goal-oriented. Have a personality that will instill enthusiasm, confidence, and innovation. - Demonstrate an ability to make tough decisions, even when unpopular.
Job Qualifications:
- A minimum of 10 years lending experience - A minimum of 5 years of lending senior leadership - Agile workplace experience & mindset - Strong project management skills, with the ability to spin many plates - Banking experience strongly preferred - Bachelor's degree required; MBA preferred.

Keywords: AJ Consultants LLC, Leominster , Fidelity Bank - SVP, Director of Residential Lending, Executive , Leominster, Massachusetts

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