Director, Emergency Services, Leominster

Company: UMass Memorial Health Care
Location: Leominster
Posted on: November 22, 2022

Job Description:

Job Title: Director, Emergency Services

Department: Emergency Services

FLSA: Exempt

Job Function: Clinical Management

Hours: Full-time, 40 hours per week

Posting Date: June 27, 2022

Position Reports to Title: Associate Chief Nursing Officer

Location: UMass Memorial Health - HealthAlliance - Leominster, MA Campus

Position Summary:

This position is responsible for directing, administering and coordinating all clinical operations of the hospital's Emergency Services department. Ensures the delivery of quality services and professional nursing is practiced in accordance with the hospital's established standards of nursing and the standards of practice. Responsible for coordinating the efforts of related social services, pharmacy, and laboratory functions to ensure the development and execution of effective business program plans for Emergency Services.

Major Responsibilities:

* Works with physician leaders and clinical managers to ensure the delivery of Emergency Services in an integrated fashion.
* Coordinates the development, annual update, and implementation of the Emergency Services Strategic business plan. Identifies and develops departmental goals and objectives in support of the overall hospital strategic plan.
* Conducts market analyses for Emergency clinical services, tracks utilization of services, and identifies opportunities for expansion, providing reports to set and measure program goals and performance. Researches and analyzes current trends; plans and implements new Emergency Services programs.
* Responsible for achieving revenue and budgetary goals while assuring that the department meets established quality standards and regulatory requirements. Monitors resource utilization, including payroll, supplies and expenses, volume and revenue variance reports, and patient volume reports. Implements corrective action plans when necessary to ensure operations remain within the financial budget.
* Represents the hospital in its relationship with other health organizations and affiliates and the community. Maintains professional, cooperative relationships with other institutions as needed.
* Coordinates Emergency Services Committee initiatives and Emergency Services operations meetings.

Standard Management Level Responsibilities:

* Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.
* Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
* Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
* Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.
* Meets established productivity standards.
* Facilitates and promotes the sharing of knowledge and content throughout departments.
* Takes responsibility for ensuring that all work outcomes satisfy the UMass Memorial Health System True North.
* The individual must support the mission, vision, and goals of HealthAlliance-Clinton Hospital and serve as a role model for CARES values.
* Adheres to change control processes.
* Participates in cross training to optimize department resources.
* Demonstrates excellent attendance and actively participates in a variety of meetings and training sessions as required.
* Demonstrates a friendly, responsive, service-minded attitude to all internal and external customers.
* Communicates ideas effectively. Shares information and keeps others properly informed. Gives, and is open to useful feedback.
* Adheres to the HealthAlliance-Clinton Hospital Code of Conduct and Behavior Standards and dress code.
* Complies with established environment of care/safety policies and procedures and all health and safety requirements.

All responsibilities are essential job functions.

Position Qualifications:

License/Certification/Education:

Required:

* Bachelor's degree in Nursing
* Current Massachusetts Registered Nurse License

Preferred:

* Master's Degree in Nursing, Nursing Management, or a related field

Experience/Skill:

Required:

* Minimum seven (7) years of clinical experience plus 3-5 years of previous supervisory or management experience
* Strong work ethic and a team player.
* Demonstrated hands on leader who can develop a strategic vision for the department
* Excellent verbal and written communication skills

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies, including age-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

Keywords: UMass Memorial Health Care, Leominster , Director, Emergency Services, Leominster, Executive , Leominster, Massachusetts