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Director Of Lean Strategy

Company: Massachusetts Bay Transportation Authority
Location: Leominster
Posted on: January 20, 2023

Job Description:

Salary$104,660.00 $125,000.00 AnnuallyLocation10 Park Plaza, BostonJob TypeFull-TimeDepartmentMBTA Operations Planning, Scheduling & StrategyJob Number22-18980Closing 1/17/2023 11:59 PM EasternDepartment:Plans & SchedulesUnion AffiliationExecutiveSafety SensitiveThis is not a Safety Sensitive Position.Essential ClassificationThis is a non-essential classification.Job SummarySafety StatementAt the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values.Purpose and Scope:Developing and reinforcing a mindset of continuous improvement and Lean strategy is a critical element for building and sustaining a world-class transit agency. A constant, data-driven focus on increasing organizational productivity while maintaining a reliable, quality, and safe service is paramount to the MBTA's success. To achieve these ends, the MBTA has launched an organizational-wide Lean effort and is looking for a Director of Lean Strategy to lead the Lean Strategy team and to ensure the effort becomes a part of the organization's DNA. This position will report to the Senior Director of Lean Strategy & Operations Analytics and will be responsible implementing Lean strategy by managing Lean Strategy department's staff, completing Lean projects, assisting operational leadership in implementing Lean initiatives, and leading Lean Six Sigma training efforts across the organization.Furthermore, to ensure the MBTA is staying on top of the latest trends, both in transit and other related industries, it will be critical that this position maintains a strong working relationship internally within the MBTA and externally in the transportation and continuous improvement/Lean sectors.Duties & ResponsibilitiesPrincipal Duties and ResponsibilitiesOversee Lean Strategy department and all its related initiativesManage Deputy Directors of Lean Analytics including development of individual goals/KPIs, strategic project management, evaluation of performance, and professional developmentPartner with department heads across both the operations and administrative segments of the MBTA to drive safety, quality, and efficiency initiatives across the organization.Analyze departmental performance to develop key performance indicators (KPIs), benchmark performance, and identify Lean initiatives to assist in achieving agency goals.Map key business processes and identify policies, procedures and business practices that can be improved, simplified, and optimized.Work with the training department and external vendors to provide training to all levels of the organization on the use and practice of Lean Six Sigma methodology and tools.Support Lean Liaisons or similar Lean Champions on their individual projects, and ensure any new projects selected relate to department's strategic goals.Identify and help scope strategic sourcing opportunities and manage associated contracts or vendor relationships.Lead internal communication strategy for the Lean Strategy department by developing internal resources to help employees learn about training opportunities, familiarize themselves with Lean Six Sigma tools, and share experiences/learnings.Model a Lean culture of continuous improvement by building cross-functional teams consisting of employees at all levels of the organization and encouraging open communication and collaboration on Lean initiatives.Work with key stakeholders and cross-functional teams to design, implement, and track the impact of Lean initiatives using the DMAIC process improvement model including identifying opportunities, implementing solutions, and sustaining change through development to dashboards and metrics.Develop and execute both high-level and detailed analytics and descriptive statistics in low-data environments, and/or guide Lean Analytics team in performing similar analysis.Participate in the development of department goals and identification of critical areas for improvement throughout the organization.Develop robust working relationships with diverse set of internal MBTA and external stakeholders.Participate in team meetings, staff meetings, organization events and other duties as necessary.Respond to customer, vendor, and coworker inquiries in a courteous and professional manner.Adhere to the rules, and regulations, and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.Perform related duties and projects assigned.Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.Physical Demands and Working ConditionsThe physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Available to work all shifts and locations as assigned or directedAvailable to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of serviceHave the ability to work any and all shifts and/or locations assigned or directed.SupervisionManage the Lean Analytics Team of Deputy DirectorsMinimum Requirements & QualificationsMinimum EducationBachelor's degree from an accredited institution.Minimum Experience and Required SkillsMinimum Experience and Required SkillsSeven (7) years of full time, Fourteen (14) years of part-time, or a combination, experience in quantitative analysis, operations, manufacturing, project management, or related fields.Five (5) year's leadership people management or large projectsHighly organized with ability to manage time, resources, and people, with an exceptional ability to handle multiple projects simultaneously.Excellent communication, analytical, and presentation skills with ability to obtain buy-in with key stakeholders at all levels of the organization and influence their decision-making.Ability to conduct program analysis, identify Key Performance Indicators, and build management dashboards.Demonstrated data-driven decision-making skills and a willingness to make test-and-learn hypotheses.Ability to learn quickly, take direction, and work independently and to use creative, collaborative, and consultative approaches to resolve issues.Experience packaging complex projects for executive-level or similar presentations.Have excellent customer service skills, and the ability to provide internal and external customers with a courteous and professional experience.Advanced expertise in MS Word, Excel, and PowerPoint.Demonstrated ability to think strategically and work in a team environment.Demonstrated ability to work effectively with a diverse workforce.Ability to comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in EnglishAbility to provide internal and external customers with courteous and professional experiencesAbility to supervise or work effectively with diverse workforceAbility to adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policiesAbility to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and role appropriate MBTA's medical clinic screening, potentially including a physical examination and drug and alcohol screeningHave a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workersAbility to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of serviceSubstitutions IncludeSUBSTITIONS:A Master's degree from an accredited institution may be substituted for two (2) years of the required experience.PREFERENCES:Two (2) years supervision at the manager/ supervisory levelExperience in transit or transportation.Operational experience with Lean Six Sigma and DMAIC problem solving method.Experience with both operational and financial data sources and analytics.Job ConditionsAdhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA's medical requirements, including a physical examination and drug and alcohol screening.Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection). The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job, and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.Safety Sensitive: Incumbents will be subject to periodic physical examinations plus random drug and alcohol testingOn-call 24/7: Employee must be available to respond to page/text/call and report to work as determined by assigned department or the AuthorityEmergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by managementEmployment Benefits at the MBTAThe MBTA offers comprehensive benefits packages to employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following: Insurance: Health, Dental, Vision, Life (basic and supplemental), Long-Term Disability Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, Paid Holidays Retirement: pension or deferred compensation 401(a), plus MBTA contributions Tuition Reimbursement (up to $10,000 per year) Public Service Loan Forgiveness (PSLF) for student loans Commuter Choice Parking Program: pre-tax benefits for parking Flexible Spending Account (FSA): pre-tax benefits for healthcare-related expenses Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.Com Shopping discounts via GovX.Com Verizon and AT& T service discounts And more...The above information is meant to be a general overview of the benefit programs offered by the MBTA. This summary is not a contract and is not meant to change the provisions of union contracts or Authority policy and does not establish a binding past practice. The MBTA is an Affirmative Action/Equal Opportunity EmployerAgencyMassachusetts Bay Transportation AuthorityAddress10 Park PlazaBoston, Massachusetts, 02116Phone617-222-5855

Keywords: Massachusetts Bay Transportation Authority, Leominster , Director Of Lean Strategy, Executive , Leominster, Massachusetts

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