Sr. CRM Success Manager

Company: Clean Harbors
Location: Norwell
Posted on: May 6, 2025

Job Description:

Clean Harbors is looking for a Senior CRM Success Manager to sit in Norwell, MA. The Sr. CRM Success Manager functions as a primary systems expert to identify and resolve issues that lead to a better user experience within the Salesforce ecosystem. Acts with strategic thinking on how to make the tool sustainable long term while also providing a streamlined user interface for all stakeholders. Utilizes strong change management skills and governance process thinking. Works business tickets to completion quickly and in a timely manner. Communicates clearly and effectively to stakeholders to resolve and document issues, solutions and best practices. Oversees all Territory Management activities in Salesforce to ensure territories are set and managed with the highest degree of accuracy and timeliness.

Why work for Clean Harbors?

• Health and Safety is our #1 priority and we live it 3-6-5!
• Competitive wages
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Opportunities for growth and development for all the stages of your career
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments
  
  Responsibilities
  
  
  • Function as a key Salesforce CRM system expert to identify and resolve issues that lead to a better user experience within the Salesforce ecosystem. Act with strategic thinking on how to make the tool sustainable long-term while also providing a streamlined user interface for all stakeholders. Utilize strong change management skills and governance process thinking.
  • Work business tickets to completion quickly and in a timely manner. Communicate clearly and effectively to stakeholders to resolve and document issues, solutions and best practices.
  • Oversee all Territory Management activities in Salesforce to ensure territories are set and managed with the highest degree of accuracy and timeliness.
  • Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, Lightning Experience, dashboards, and reports.
  • Stay up to date on the Salesforce ecosystem training and enhancements. Act as a point of contact for the Sales Ops function on new functionality and releases that impact the enterprise's stakeholders.
  • Other assigned duties
    
    Qualifications
    
    
    • Bachelors Degree in Business, Marketing, or equivalent
    • 5 to 7 years' experience with Salesforce
    • Exceptional communication skills with all levels of an organization in all channels (written, spoken, presentation).
    • Deep competence in the Salesforce ecosystem, including Sales, Service, and High Velocity Sales.
    • Knowledge of Pardot preferred.
    • Strong teamwork, team player mentality, and ability to influence others to produce sustainable.
    • General understanding of training best practices and change
      
      Wondering what to expect in starting your career with Clean Harbors? Click Here to view a Day in the Life Video!
      
      40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
      
      Join our safety focused team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at https://careers.cleanharbors.com/ .
      
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Keywords: Clean Harbors, Leominster , Sr. CRM Success Manager, Executive , Norwell, Massachusetts