Director, Ticket Operations

Company: Boston Legacy FC
Location: Boston
Posted on: May 29, 2025

Job Description:

About Boston Legacy FC

Boston Legacy FC (the "Club") is Boston's new professional women's soccer team, set to begin play in the National Women's Soccer League in 2026. We are dedicated to building a championship-caliber organization on and off the pitch. We are passionate about advancing women's sports, investing in our local community, and redefining the future of professional soccer. As a startup club with a big vision, we're building from the ground up-and looking for entrepreneurial team members who want to be part of something extraordinary.Location: Boston, MA - Full-Time - Reports to: Vice President, Ticket Sales & Service
Job: Exempt, Full-timeThe Role

The Director of Ticket Operations will play an instrumental role in the revenue generation and overall development of the ticketing department. The position will lead the ticket operations team and set expectations and deliverables for providing first class customer service. The Director of Ticket Operations role will focus on achieving successful planning and strategy of all Boston Legacy FC ticket operations.Key Responsibilities

• Collaboratively work with ticket sales leadership to lead overall ticket sales strategy including pricing, inventory management, market management, and forecasting
• Development & implementation of efficiency opportunities within the ticket operations department
• Execution of all ticketing initiatives including but not limited to: manifest creation, inventory management and event builds, stadium access, digital ticketing
• Partner with Vice President of Ticket Sales & Service to identify, prioritize, and evaluate new strategic ticketing initiatives and opportunities
• Continued development and expansion of customer buying experience
• Oversight of ticket operations staff
• Collaborate closely with other departments (Finance, Stadium Operations, and others) on best practices and policies related to ticketing
• Main point of contact for match-day ticketing problem-solving
• Administer efficient, accurate, and timely reporting related to sales and budget
• Assist in the distribution of all pertinent ticketing policy communications & updates
• Work with ticketing leadership team and marketing teams to find new revenue streams and fan segments through analyzing market trends
• Oversight of ticket platform training for staff
• Other duties as assignedWhat We're Looking For
  • 5+ years of Ticket Operations experience required
  • 2+ years of management experience
  • Ability to lead teams in fast-paced, revenue-driven environment
  • Organization skills with the ability to multi-task
  • Ability to work non-traditional hours, in non-traditional settings, including but not limited to all home games and team events that fall on nights, weekends, and/or holidays
  • Experience in ticket event building and inventory management
  • Willingness to navigate and resolve problems with efficient and effective resolutions
  • Attention to detail and accuracy
  • Expert-level knowledge of TicketMaster + Archtics systemWhy Join Us? You'll be part of a founding team creating a legacy-literally. Boston Legacy FC is more than a soccer club; it's a movement. We offer a unique opportunity to shape the future of a professional sports organization in one of the most passionate sports markets in the world.Equal Employment Opportunity Statement - Boston Legacy FCBoston Legacy FC is proud to be an equal opportunity employer. We are committed to building a diverse, inclusive, and equitable workplace where all individuals are respected, valued, and empowered.We do not discriminate on the basis of race, ethnicity, color, national origin, ancestry, gender, gender identity or expression, sexual orientation, marital or parental status, religion, age, disability, neurodiversity, veteran status, citizenship status, or any other legally protected characteristic.Boston Legacy FC is dedicated to fostering a workplace that reflects the vibrant and diverse community we serve-on and off the pitch.If you require a reasonable accommodation during any part of the hiring process, please let us know. We're happy to support you.
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Keywords: Boston Legacy FC, Leominster , Director, Ticket Operations, Executive , Boston, Massachusetts