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Contracts Manager and Quality Assurance Specialist

Company: MONTACHUSETT HOME CARE
Location: Leominster
Posted on: November 17, 2019

Job Description:

FT Contacts Manager and Quality Assurance Specialist --Position Overview: Responsible for contracts management, monitoring and evaluating home care service providers to ensure all contracted agencies are in compliance with the Massachusetts Executive Officer of Elder Affairs.-- Participate in the annual development of the QI Plan and coordinate quality assurance initiatives for Montachusett Home Care Corporation. Responsibilities include:--Monitor the on-going quality and effectiveness of services provided:-- conduct on-site audits with providers and follow up on any deficiencies noted.-- Report any corrective actions to EOEA.-- Conduct off-site evaluations to ensure ongoing quality of services.-- Monitor billing components of contracts, communicate and coordinator service delivery issues with providers and agency fiscal department.-- Maintain provider complaint/comment log and conduct analysis if the information.-- Design, administer, and collate the findings of annual client and staff satisfaction surveys for all vender services.-- Interpret and utilize data to measure agency performance, recognize accomplishments and set improvement goals where needed.Qualifications: The ideal candidate will have the following competencies:

Knowledge of Home Care/Provider systems is essential Ability to take initiative and work independentlyStrong written and verbal communication skills Ability to work under pressure, with multiple interruptions and meet deadlines Building collaborative relationshipsFlexibilityExcellent organization with a strong focus on; detail orientation, multi-tasking, and time management skills Conflict managementProficiency with computer systems; Microsoft and Windows programsDecision making skillsAbility to be proficient and accurate with data collection, entry and managementMasters Degree in Human Services or Business Management field is preferred.-- Bachelors Degree and five years of related experience may be substituted for a Masters Degree.-- Experience in purchased services management is a plus. Successful candidate will have reliable transportation with a willingness to frequently travel throughout assigned areas.Compensation and Benefits: This is Monday-Friday, 35 hour-per-week position with competitive pay, mileage reimbursement, excellent work environment and an outstanding benefits package, including health, dental, vision, company paid life insurance, short term disability, and health reimbursement account.-- Additional this position offers a 403B retirement plan, flex scheduling/remote options, generous paid time off, and employee referral bonuses!Montachusett Home Care is an AA/EOE employer committed to a diverse workforce.

Keywords: MONTACHUSETT HOME CARE, Leominster , Contracts Manager and Quality Assurance Specialist, Executive , Leominster, Massachusetts

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