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Release of Info (ROI) Associate, Medical Records

Company: UMass Memorial Health Care
Location: Leominster
Posted on: November 22, 2021

Job Description:

Requisition #: 217446 Title: Release of Information (ROI) Associate Department: ROI Leominster Posting Date: 09/16/ 2021 Status: Non-Exempt Shift: Days Union: No Hours: 40 Shift Length: 8 Location: HealthAlliance-Clinton Hospital, Leominster Campus Position Summary: Answers all Release of Information (ROI) phone calls and greets walk-in internal and external customers. Enters release requests into ROI vendor system and/or Electronic Medical Record (EMR) and processes incoming ROI requests. Major Responsibilities: * Protects the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, Health Insurance Portability and Accountability Act (HIPAA) and Massachusetts state regulations. * Reviews requests for medical record information to verify patient, date of service, medical record number, etc., in Epic and/or Vendor ROI software. * Collaborates with physicians to resolve any outstanding unsigned notes prior to processing the release. * Responsible for releasing the Legal Medical Record (LMR). Logs requests for copies of medical records into ROI vendor system and/or EMR. Answers, screens, and routes telephone calls, if applicable. * Responds to requests for information or assistance within the scope of responsibility, referring or forwarding calls as appropriate. Position Qualifications: License/Certification/Education: Required: * High school diploma or equivalent Preferred: * Training in medical terminology Experience/Skills: Required: * One year (1) general office experience * Computer literate and proficient with Microsoft Windows applications. * Ability to analyze data when operating within multiple systems. * Excellent customer service skills with the ability to communicate efficiently. * Exceptional organizational skills with attention to detail. * Ability to problem solve, organize and prioritize workload to meet Turn-Around-Time (TAT) benchmarks. * Knowledge of HIPAA regulations. * Ability to withstand significant level of on-going pressure, and ability to deal with individuals with tact, discretion and diplomacy. Preferred: * Medical record department or clinical setting All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Keywords: UMass Memorial Health Care, Leominster , Release of Info (ROI) Associate, Medical Records, Healthcare , Leominster, Massachusetts

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