Customer Service Representative
Company: Fraticelli Oil Co Inc
Posted on: August 7, 2022
Local family owned Oil & Propane Company looking for a Customer
Service Representative to help the business develop strong
relationships with their clients and customers.
Customer Service Responsibilities:
Manage large amounts of incoming calls
Provides customers with courteous and professional customer service
in person or over the phone in a fast paced work environment.
Provides account information to customers including but not limited
to account balances, history, payments.
Assists customers in the reconciliation of their accounts.
Provides timely resolution of customer concerns and inquiries.
Builds effective relationships and trust with customers and
by listening to their needs.
Processes customer transactions and ensures all necessary
information is in place prior to completing the transaction.
Opens new accounts
Performs other related duties as assigned by management
One to two years related experience or equivalent.
Excellent customer service skills.
Excellent verbal and written communication skills.
Commitment to excellence and high standards.
Strong organizational skills; able to manage priorities and
Ability to work independently and as a member of various teams.
Ability to understand and follow written and verbal
Professional appearance and demeanor.
Bilingual skills a plus.
Acute attention to detail.
Must be able to multi-task.
Keywords: Fraticelli Oil Co Inc, Leominster , Customer Service Representative, Hospitality & Tourism , Leominster, Massachusetts
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