Environmental Services / Custodial Operations Manager 1
Posted on: May 3, 2021
UMass Memorial HealthAlliance-Clinton
Hospital is a full-service, 163-bed community hospital serving
communities in North Central Massachusetts and Southern New
Hampshire with a team of more than 400 physicians across 40 health
care specialties. We provide a broad range of services on our three
campuses in Clinton, Fitchburg and Leominster including two 24-hour
state-of-the-art emergency departments; two urgent care centers;
primary care, behavioral health and specialty care such as the
Simonds-Sinon Regional Cancer Center, home health and hospice,
geriatric psychiatry programs, and comprehensive orthopedic care
Join a great team where-people/patients//customers/clients/are at
the heart of everything we do!
Do you have a passion for helping others?
A passion for helping people and attention to detail are the
hallmarks of your success. Join a team where you can make a
You are a customer service enthusiast. Knowing you’ve achieved
everything to you. It does for us, too.
Are you seeking a rewarding and challenging career that allows you
to make a difference?
Work for a company that cares for its people and offers
opportunities for personal growth.
Sodexo is seeking Operations Manager
1 Health Alliance Leominster, Located in Leominster,
Memorial HealthAlliance-Clinton Hospital is a full-service, 163-bed
community hospital serving communities in North Central
Massachusetts and Southern New Hampshire with a team of more than
400 physicians across 40 health care specialties. We provide a
broad range of services on our three campuses in Clinton, Fitchburg
and Leominster including two 24-hour state-of-the-art emergency
departments; two urgent care centers; primary care, behavioral
health and specialty care such as the Simonds-Sinon Regional Cancer
Center, home health and hospice, geriatric psychiatry programs, and
comprehensive orthopedic care and services.
Healthcare Environmental Services/Housekeeping teams work to direct
housekeeping operations at healthcare client locations, partnering
with them to deliver innovative solutions. These teams also have
responsibility for driving client satisfaction by providing stellar
customer service via effective communication with all levels of
hospital staff, as well as follow-through with action items that
impact both client and patient satisfaction. At Sodexo Healthcare,
patients are the heart of everything we do. Our ability to create a
clean, healthy and comfortable environment for hospitals is key to
the full patient experience.
The successful candidate will:
responsible for driving client and patient satisfaction
- provide a
clean and safe environment for patients, visitors and
manages the Unit Operating System;
- support a
diverse and inclusive workforce.
opportunity right for you? We are looking for candidates
experience leading and managing a team and is a leader who develops
and motivates a team to exceed the expectations of clients and
customers in service and the technical execution of a healthcare
experience driving customer service and/or guest satisfaction
results in a healthcare environment is preferred;
strong leadership skills and can work independently to drive
program compliance and reach project target dates of
- can analyze
data, present and effectively communicate to all levels within the
organization related to training, leading hospital committees and
experience effectively managing projects within agreed upon
- are results
and safety driven;
- have in-depth
knowledge of housekeeping systems and procedures;
experience with vendor and contract management
experience improving patient satisfaction, and driving full
compliance to HCAHPS, local, state and Joint Commission
- have 3-5
years previous custodial / housekeeping or similar management
experience., in a hospital, healthcare experience preferred but not
multi-task and set priorities;
proficient with computers and other technology;
Provides management oversight for
Environmental Services exempt and non-exempt level staff (client
and/or Sodexo employees) in the delivery of Sodexo Environmental
Service Programs. Ensures Environmental Service programs are in
place and functioning according to design to consistently meet all
company, client, and regulatory requirements.
-Establishes a safe work environment for clients, customers and
staff by ensuring equipment safety and compliance with Sodexo
safety and loss prevention programs and by providing safety-related
training and equipment inventory and maintenance.
-Assumes GM responsibilities and authority in his or her
-Supervises day-to-day work activities by delegating authority,
assigning and prioritizing activities, and monitoring compliance to
-Ensures compliance with application of all Sodexo Quality
Assurance and Regulatory standards within the contractually agreed
upon scope of services.
-Establish and/or adhere to defined operating standards, develops
and implements quality improvements and ensures direct reports and
staff adhere to the standards and expectations.
-Assists with Management of Environmental Service budget by
ensuring full compliance to established operating standards,
monitoring costs (e.g. labor, inventory, equipment, and material),
and taking corrective action as needed.
Qualifications & Requirements:
Education Requirement - Associate's Degree or equivalent
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran
Keywords: Sodexo, Leominster , Environmental Services / Custodial Operations Manager 1, Other , LEOMINSTER, Massachusetts
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