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Expediter

Company: Friendly's
Location: Leominster
Posted on: May 3, 2021

Job Description:

PRIMARY TASK

The primary function of this position is to know all menu products for proper expediting and accuracy and timely delivery. Be aware of food at kitchen window and fountain for prompt delivery. And check for quality before delivering; send back items needing corrections.

ESSENTIAL FUNCTIONS

  • Smile and make eye contact with Guests, make them feel welcome.
  • Help new/former guests become familiar with the new concept.
  • Work with a sense of urgency; deliver guests' orders accurately and quickly, verify orders.
  • Be aware of stages of Guest's experience- alert MOD of bottlenecks, delays in service.
  • Be alert to Guest issues and perform LAST (Listen, Apologize, Solve, Thank)
  • Maintain dining areas and restrooms.
  • Complete all shift procedures as directed.
  • Ask the proper questions to ensure accurate and complete orders.
  • Correct product errors before delivery.
  • Know approximate prep times for products from Kitchen and Fountain.
  • Place product correctly in front of Guest.
  • Check for satisfaction, and ask questions about specific products.
  • Be alert for new Guests who may not be familiar with the new FAST structure.
  • Provide information to the Guest about the service system and try to avoid confusion.
  • Determine guests' needs and desires, accommodate them to the best of your ability
  • Inspect table upon arrival, correct non-conforming issues, pull out chairs and wait for them to be seated.
  • Monitor the dining area; be alert to potential problems, assist guests, address issues and concerns whenever needed and according to company policy.
  • Be alert to guest status in dining area
  • Thank departing guests for their patronage and invite them back for another visit.
  • Assist with take-out customers, re-stock take-out and fountain supplies, load and empty dishwasher, clean outside areas as required.
GENERAL JOB REQUIREMENTS
  • Must read, write, and communicate in English as it relates to the job and to the safety regulations.
  • Must be able to perform all job functions safely.
  • Must meet the company performance standards for the job.
  • Must participate in company orientation and training.
  • Must be able to follow instructions.
  • Must be able to work the scheduled / assigned times and required overtime for the position.
  • Must be able to use/learn to use, the equipment and tools used to perform the job.
SPECIFIC JOB SKILLS AND QUALIFICATIONS
  • High School Diploma / GED preferred.
  • Food Service background / experience preferred.
  • Must have excellent people skills.
  • Must have basic math skills.
  • Must be able to stand and walk for extended period of time.
  • Must know safety information regarding all materials used within the scope of the work.

Keywords: Friendly's, Leominster , Expediter, Other , Leominster, Massachusetts

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