Title: Department Assistant
Department: Urgent Care
Requisition #: 214681
Hours: Per Diem
Shift: Variable day/evening
Posting Date: 5/28/2021
HealthAlliance-Clinton Hospital is part of the UMass Memorial
Health Care system. Serving northern central Massachusetts, we are
committed to improving the health of people through excellence in
care and comprehensive health services. By exploring careers with
us, you are committed to giving your best to our patients, our
community and everyone working on our HealthAlliance-Clinton
Hospital Care Team. Whatever your career choice, know that at
HealthAlliance-Clinton Hospital you can make a difference.
The Department Assistant assists and supports department staff
and patients. Provides customer service in the department and the
Coordinates work flow between the department and Central
Reviews patient referrals, enters information into department
database and referral book, contacts MD for any missing labs or
looks up labs in Quest, Meditech, or EMR. Then sends pertinent
patient info to Central Scheduling to be booked.
Must have knowledge of how to utilize Scheduling Software.
Prepares office supplies; blank patient charts, ordering of
office supplies, class packets and print shop requisitions.
Completes patient charges and records all no shows and
cancellations in EMR.
Compiles information and completes patient charts once the
appointment is booked and sends appropriate letters to providers
for patients who do not show to the clinic or classes.
Books all subsequent patient visits in EMR for group classes and
follow up appointment.
Verifies Mass Health Weekly on all patients.
Files, labels and faxes any pertinent information weekly.
Pulls charts for following week and insures all information in
the chart is up to date.
Takes responsibility for ensuring that all work outcomes satisfy
the UMass Memorial Health System True North.
The individual must support the mission, vision, and goals of
HealthAlliance-Clinton Hospital and serve as a role model for CARES
Demonstrates excellent attendance and actively participates in a
variety of meetings and training sessions as required.
Demonstrates a friendly, responsive, service-minded attitude to
all internal and external customers.
Communicates ideas effectively. Shares information and keeps
others properly informed. Gives, and is open to useful
Adheres to the HealthAlliance Hospital Code of Conduct and
Behavior Standards and dress code.
Complies with established environment of care/safety policies
and procedures and all health and safety requirements.
Maintains, and fosters, an organized, clean, safe work
Actively contributes to the development and application of
Maintains a collaborative, team relationship with peers and
colleagues in order to effectively contribute to the group's
achievement of goals and to help foster a positive work
Attends staff meetings and in-service programs as required or
directed. Keeps current with hospital and unit changes by reading
communication boards and/or books, bulletin boards, posted notices
and reads and responds to e mails on a regular basis.
Participates in unit based quality improvement initiatives.
Complies with required health, safety and HIPAA
Respects diverse views and approaches and contributes in
maintaining an environment of professionalism, tolerance, civility
and acceptance toward all employees, patients and visitors.
Performs other similar and related duties as required or
All responsibilities are essential job functions unless noted
Must have knowledge of EMR. Basic typing and computer skills
including knowledge of Word and Excel programs.
Interpersonal and organizational abilities to communicate
Medical terminology familiarity required.
Must be able to function with minimum direction and multi task
Must be able to read, write and speak clearly in English.