IT Support Specialist
Company: Orbia
Location: Leominster
Posted on: May 7, 2022
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Job Description:
Orbia Advance Corporation is a Purpose-led company with big
aspirations. We are out to advance life around the world while
maximizing value to our shareholders, customers and employees. The
Company is passionate about the topics that define how people will
live and thrive tomorrow: the future of cities, buildings,
agriculture, and materials. Orbia Advance Corporation has five
business groups which offer innovative solutions across multiple
industries including building and infrastructure, data
communications, chemicals and more. In 2018, Orbia Advance
Corporation bought a majority stake in Israeli-based Netafim, the
world's leader in drip irrigation, and is helping the world 'grow
more with less' as it helps to solve food and water scarcity. Orbia
Advance Corporation has operations in 41 countries with more than
22,000 employees.We started as a producer of commodities and have
evolved to become a provider of innovative solutions that address
the global issues of rapid urbanization, water and food scarcity,
and a growing and aging population. We're already a global leader
in Polymers, Fluor, Building & Infrastructure, Datacom, and
Precision Irrigation. We have embarked on a CEO-led transformation,
as part of our journey to become a truly purpose-led, future fit
company.When you are part of the Alphagary team, you are helping to
advance life around the world by manufacturing materials that are
made into durable, high-performance and sustainable products that
connect us to technology, help us when we are sick, keep our homes
warm and dry, and enhance our safety.Alphagary designs and
manufactures specialty compounds for applications that are extruded
or molded by our customers into a variety of end-products that we
find in everyday life.As part of the Global IT organization, you
will be a key player in identifying current and future IT needs to
ensure the infrastructure remains robust and aligns with Orbia and
Alphagary's current and future business requirements.To achieve
this, you will work closely with the Global IT and all levels of
the organization to implement, recommend, and manage IT solutions
for end users.You will:Provide and manage technical support for
multiple company plant/factory sites, remote and onsite, the Orbia
Waltham office for all IT areas, including PC support, wifi/WAN/LAN
and global webcasting.Install and configure computer hardware
including memory, PC's and external devices.Ensure that all
hardware/software is adequately maintained.Ensure various operating
systems are installed and configured per Company policies and
procedures.Identify, evaluate and recommend network, hardware and
software solutions, including site wide wifi, which will meet the
Company's needs and be consistent with Orbia's global IT policies.
Ensure that the IT Support service is available to users and that
information systems are maintained per Company and Group global IT
standards.Ensure the installation and maintenance of hardware,
software, and peripheral equipment, including manufacturing
operating systems, is done per design or installation
specifications.Monitor the daily performance of computer systems
and when issues are observed respond by identifying and
implementing appropriate solutions.Monitor the network and IT
systems and recommend solutions that meet the needs of the
Operating Units and be cost and technically effective for the Group
as a whole.Provide technical support to end users either in person,
electronically or via phone.Keep abreast of information technology
developments including software applications to meet company
requirements.Ensure that established security procedures are
implemented and maintained in order to safeguard the Company's
records against loss, damage by fire or explosion, industrial
espionage, acts of vandalism, fraud, etc.Identify and implement
processes to administer the telecommunications system (VOIP) and
provide user training and support.Qualifications: 2-5 years of
experience in hands-on IT solutions deployment and support - to
onsite as well as remote users.Knowledge of computer hardware,
software, networking and other IT systems.Experience interacting
with business and non-technical users to solve their IT challenges
is a must. Service-desk/help-desk knowledge including Service-now
ticketing system is a plus. Excellent written and verbal
communication skills enabling thorough and timely resolution of
technical issues with end users.Ability to develop good
relationships with internal and external customers at all
levels.Experience supporting IT systems (hardware, software,
networking) across multiple locations both in person and
remotely.This role will support Alphagary manufacturing locations
and Orbia Waltham, MA office.Strong background in managing outside
service providers that support network systems, connectivity, phone
systems and all other support equipment.Ability to provide
efficient and cost-effective technical support.Our Global brands:
Dura-Line, Koura Global, Vestolit, Netafim, Alphagary, Wavin.They
offer a broad range of value added solutions and finished products
that contribute to customers' success and ultimate improve the
quality of life for people around the world. Along its commitment
to good citizenship, Orbia Advance Corporation delivers Total Value
to customers, employees and investors worldwide, every day.
Keywords: Orbia, Leominster , IT Support Specialist, Other , Leominster, Massachusetts
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