Licensed Optician-Leominster, MA-LensCrafters
Company: Luxottica Group
Location: Leominster
Posted on: June 22, 2022
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Job Description:
Requisition ID: 657262 Store #:002261 LensCrafters
Position:Full-Time Total Rewards:Benefits/Incentive Information At
LensCrafters, we're passionate about bringing people better sight.
And it takes thousands of people from all backgrounds to do this.By
joining our team, you'll learn about the optical industry while
developing the customer service and sales techniques needed to grow
in your career.LensCrafters is the largest optical retailer in
North America with 1,000+ stores and as part of an eyewear industry
leader, Luxottica, our higher standard of quality has made
LensCrafters a leader in vision care for over 35 years.GENERAL
FUNCTION The Licensed Optician delivers the brand value proposition
& helps establish LensCrafters as the premier destination for all
vision needs within the community.Creates exceptional value in the
lives of customers by delivering legendary customer service &
perfectly crafted high quality eyewear which exceeds our customers'
expectations.MAJOR DUTIES & RESPONSIBILITIES Greets all customers
with a warm welcome right away, exchanges names, & ensures they
know what to expect. Shows urgency in providing service to
customers & satisfying their needs. Custom fits glasses & precisely
places prescription in lenses. Acts as a leader in optical acumen
that provides a voice for associates. Takes & records measurements,
adjusts or fits eyewear correctly, thorough & exact in details;
ensures finished eyewear meets standards & customer requirements.
Attracts new customers. Explores the needs & priorities of
customers by asking open ended questions. Is attentive to details,
asks follow up questions for clarity, reads verbal/non-verbal cues;
reviews prescriptions & identifies special needs, consults with
Optician as needed. Assists co-workers with difficult or complex
areas of product needs & prescriptions. Utilizes store tools &
adheres to Brand Store Commitments. Performs work accurately &
thoroughly utilizing all technology despite time pressure &
customer volume. Demonstrates superior product knowledge; takes the
initiative to accurately describe the features & benefits of
various lenses & frames using appropriate tools. Reinforces
customers' final selection. Anticipates problems; explores
underlying reasons for customer issues; strives to develop
long-term solutions to problems & ensures customers are satisfied &
expectations are exceeded. Acts quickly for resolution. Partners
with management as necessary. Possesses the ability to multi-task,
prioritize & manage time with competing priorities. Commits to
delivery date & time, seeks feedback & asks for referrals. Strives
to achieve exceptional results on Brand KPIs & competencies.
Presents, celebrates & educates at pick up. Takes pride in store
appearance, shows initiative to keep store clean, attractive &
organized. Secures & protects company assets in your control.
Informs management of safety opportunities; demonstrates safe work
practices. Possesses a "can do" spirit & strong drive for results;
self-motivated with a desire for continual learning & improvement.
Adheres to company policies & procedure, including but not limited
to discounting, promotions & inventory management. Sells on your
feet 80%-100% of the time. Additional duties may be assigned as
needed (i.e. customer calls, dispensing eyewear, etc.). Maintains
proper dress code, including name tag & associate tablet. BASIC
QUALIFICATIONS High School graduate or equivalent State Licensure
Optical dispensing experience Strong customer service skills:
communicator, listener & team builder Knowledge of current store
merchandise Strong basic math skills Awareness of current fashion
trends Selling skills - ability to use & carry an iPAD/tablet
Familiarity with POS, computers & calculators Embrace new
technology & change PREFERRED QUALIFICATIONS Previous customer
service & retail experience Upon request and consistent with
applicable laws, Luxottica will provide reasonable accommodations
to individuals with disabilities who need assistance in the
application and hiring process.To request a reasonable
accommodation, please call the Luxottica Ethics Compliance Hotline
at 1-888-887-3348 (be sure to provide your name and contact
information so that we may follow up in a timely manner). We are an
Equal Opportunity Employer.All qualified applicants will receive
consideration for employment without regard to race, color, gender,
national origin, social origin, social condition, being perceived
as a victim of domestic violence, sexual aggression or stalking,
religion, age, disability, sexual orientation, gender identity or
expression, citizenship, ancestry, veteran or military status,
marital status, pregnancy (including unlawful discrimination on the
basis of a legally protected pregnancy or maternity leave), genetic
information or any other characteristics protected by law.Native
Americans receive preference in accordance with Tribal Law.
Keywords: Luxottica Group, Leominster , Licensed Optician-Leominster, MA-LensCrafters, Other , Leominster, Massachusetts
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