Digital Navigator - Career Centers - Chelsea
Company: Action for Boston Community Development, Inc., (AB
Location: Leominster
Posted on: January 27, 2023
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Job Description:
CURRENT OPENINGSRETURNING APPLICANT? LOGIN NOWDigital Navigator
Career Centers ChelseaRequisition Number: 2022-ET/Y-056Department:
Education, Training and Youth ServicesEmployee Type: RegularHours
Per Week: 35Overview:Action for Boston Community Development is a
nonprofit human services organization that each year provides more
than 100,000 low income residents in the Greater Boston region with
the tools and resources needed to transition from poverty to
stability and from stability to success.The MassHire Metro North
Career Center connects qualified job seekers with employers,
providing the tools and resources needed to start a career,
increase skills or find a new job. The Digital Navigator provides
assistance to clients who need information and/or access to
affordable internet service, affordable internet-capable devices,
and/or coaching in introductory digital skills to become effective
internet users. The Digital Navigator's work is part of ABCD's
efforts to ensure equitable internet access for client
populations.Duties Include:Receive, return, or initiate contact
with clients in need of information regarding affordable internet
and other digital services.Discuss with each client their internet
access or need for internet access, technology experiences, and
other digital devices.Assess clients' access to technology,
customer digital skill level pertaining to what the customer needs
to accomplish their connectivity needs and internet use
priorities.Advise clients about free or affordable internet service
options for which they may qualify, assist customers in their
efforts to apply for affordable internet service, and support their
efforts to secure service.Advise clients about sources of
affordable computers or other internet for which they may qualify,
and support their efforts to acquire appropriate devices, and where
they can obtain assistance for computer/device repair.Coach
clients, as necessary and appropriate, in the use of internet
services to meet their internet use priorities. This may include
referral to sources of additional digital literacy skill
training.Track each interaction including clients' progress in
meeting their stated objectives keeping accurate and timely
records, and report outcomes as required.Assist in the delivery of
the MassHire Metro North Career Center Google Certificate
Program.Perform other related duties as assigned from time to
time.Job Qualifications:A Minimum of High School Diploma, or
equivalent, required.Up to 12 months of experience
required.Experience working in a career center, call center, retail
environment, or other related field is preferred, but not
required.Ability to provide excellent customer service, establish
appropriate boundaries with customers, and to demonstrate
innovation and flexibility.Demonstrated ability to work sensitively
with people from diverse backgrounds and manage high stress
situations while demonstrating sound decision making.Bilingual
skill in Spanish is required.Why ABCD?Make an impact on the
communityFree professional development opportunities and
trainingsHealth and Dental InsuranceLong-term and Short-term
Disability InsuranceLife Insurance403B Retirement Plan with
employer match and vestingPaid Time Off13 Observed
HolidaysLocation: Chelsea
Keywords: Action for Boston Community Development, Inc., (AB, Leominster , Digital Navigator - Career Centers - Chelsea, Other , Leominster, Massachusetts
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