Desktop Support

Company: The Vesume Group LLC
Location: Billerica
Posted on: June 4, 2025

Job Description:

MUST BE ON-SITE 5 DAYS PER WEEK. NO REMOTE OPTION AVAILABLE:

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Serve as the primary point of contact for our users, expertly resolving IT issues and requests via multiple channels, ensuring adherence to our service level agreements (SLAs).
Efficiently deploy and configure hardware, software, and peripherals for our end users, meticulously maintaining the accuracy of our asset management system.
Proactively apply system patches and efficiently troubleshoot and resolve hardware and software malfunctions to minimize disruption.
Oversee IT inventory, ensuring adequate stock levels and maintaining a well-organized and efficient workspace.
Utilize and contribute to our comprehensive internal and end-user facing documentation for hardware, software, and operating system installations.
Provide timely account management support, including password resets and access issue resolution.
Perform other duties as assigned.

Qualifications:

Bachelor's degree in an IT-related field or equivalent experience.
3+ years of proven experience in a technical support or service desk role, demonstrating increasing responsibility.
Exceptional communication skills, both written and verbal, with the ability to explain technical concepts clearly to a variety of audiences. A positive attitude and a good sense of humor will go a long way in our collaborative environment!
Demonstrated ability to diagnose and resolve a wide range of hardware, software, and network issues independently, knowing when to escalate complex problems and possessing a proactive approach to problem-solving.
Highly motivated and organized with a strong work ethic, capable of managing individual tasks effectively while also contributing collaboratively within a team.
Solid understanding of and experience supporting Windows desktop and server environments, macOS, and familiarity with Linux operating systems.
Experience with Google Workspace administration and a working knowledge of Active Directory (or Entra ID) for user and group management.

Keywords: The Vesume Group LLC, Leominster , Desktop Support, Other , Billerica, Massachusetts