Desktop Support
Company: The Vesume Group LLC
Location: Billerica
Posted on: June 4, 2025
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Job Description:
MUST BE ON-SITE 5 DAYS PER WEEK. NO REMOTE OPTION AVAILABLE:
Make sure to apply quickly in order to maximise your chances of
being considered for an interview Read the complete job description
below.
Serve as the primary point of contact for our users, expertly
resolving IT issues and requests via multiple channels, ensuring
adherence to our service level agreements (SLAs).
Efficiently deploy and configure hardware, software, and
peripherals for our end users, meticulously maintaining the
accuracy of our asset management system.
Proactively apply system patches and efficiently troubleshoot and
resolve hardware and software malfunctions to minimize
disruption.
Oversee IT inventory, ensuring adequate stock levels and
maintaining a well-organized and efficient workspace.
Utilize and contribute to our comprehensive internal and end-user
facing documentation for hardware, software, and operating system
installations.
Provide timely account management support, including password
resets and access issue resolution.
Perform other duties as assigned.
Qualifications:
Bachelor's degree in an IT-related field or equivalent
experience.
3+ years of proven experience in a technical support or service
desk role, demonstrating increasing responsibility.
Exceptional communication skills, both written and verbal, with the
ability to explain technical concepts clearly to a variety of
audiences. A positive attitude and a good sense of humor will go a
long way in our collaborative environment!
Demonstrated ability to diagnose and resolve a wide range of
hardware, software, and network issues independently, knowing when
to escalate complex problems and possessing a proactive approach to
problem-solving.
Highly motivated and organized with a strong work ethic, capable of
managing individual tasks effectively while also contributing
collaboratively within a team.
Solid understanding of and experience supporting Windows desktop
and server environments, macOS, and familiarity with Linux
operating systems.
Experience with Google Workspace administration and a working
knowledge of Active Directory (or Entra ID) for user and group
management.
Keywords: The Vesume Group LLC, Leominster , Desktop Support, Other , Billerica, Massachusetts
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