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Head Teller

Company: Avidia Bank
Location: Leominster
Posted on: January 8, 2019

Job Description:

Supervises and coordinates the teller staff to ensure quality customer service and effective branch operations in conformance with established Bank strategies, policies and procedures. Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers:

  • Supervises and schedules the daily activities of the teller staff. Assists tellers with customer transactions. Assists managers in conducting performance reviews for tellers. Assists in the training and development of teller staff.
  • Contributes to the fulfillment of branch and company goals and objectives both individually and through mentoring and motivating team members.
  • Performs necessary security routines and audits and analyzes teller reports.
  • Orders, verifies receipt, stores and distributes branch cash.
  • Performs the daily balancing of the branch and ATMs and oversees the teller balancing procedures.
  • Maintains updated knowledge of Banks products and services and follows up on cross sales opportunities and referrals.
  • Performs all duties in accordance with prescribed regulatory compliance guidelines and bank policies and procedures.
    • Two or more years previous experience in a teller role with demonstrated supervisory ability.
    • Strong knowledge of bank products and services. Follows up on cross sales opportunities and referrals.
    • Knowledge of and familiarity in adhering to account opening procedures, regulations including CIP, etc.
    • Strong customer service, communication, problem solving and organizational skills.
    • Scheduled work hours will include some evening hours on Thursdays and Fridays as well as some Saturday mornings.
    • The ability to utilize banking core processing systems for account opening and maintenance.

      Keywords: Avidia Bank, Leominster , Head Teller, Other , Leominster, Massachusetts

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