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Patient Service Specialist (Medical Receptionist)

Company: Reliant Medical Group
Location: Leominster
Posted on: May 16, 2019

Job Description:

Overview Reliant Medical Group is seeking a Patient Service Specialist (Medical Receptionist) to join our exciting and innovative organization! Department: Family Practice Position: Full time 38.75 hours per week Hours: Monday through Friday, hours alternating between 8:00AM to 4:30PM and 8:30AM to 5:00PM Oppurtunity for weekends No Holidays This person would coordinate the provision of multiple services to patients performing a full range of administrative support services for clinic/site including collection of co-payments, registration and scheduling of patients for medical procedures, tests, associated ancillary services and other related duties. Our Patient Service Specialists ensure the highest level of patient/customer satisfaction. Responsibilities * Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances. * Generates and tracks patient encounter forms. Reviews patient encounter forms for completeness and resolves any discrepancies. Batches encounter forms and submit to appropriate billing area. * Maintains records and makes daily cash deposit as assigned. * Receives and addresses patient-care related telephone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department/site. * Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines. * Resolves patients' questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc. * Documents appropriate information in computer system. Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments. * Updates and maintains Telephone Message System (TMS) in computer system. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action. * Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements. * Provides patient education regarding managed care plans and referral process. Answers patients' referral questions, concerns, etc. Provides patient with available options. * Works collaboratively with primary care practices, patients and specialty practices to process outgoing referrals prior to scheduled visits. Follows up with practices that do not issue a referral or obtain referral on a timely basis. * Interfaces with staff, providers and patients regarding denied referrals. Documents information and assists with alternate plan of care, if needed. * Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointments. * Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons. * Maintains recall lists and communicates with patients as appropriate. * May inform nursing staff or others of laboratory and diagnostic study results; collects and mails test results. * May escort patient to examination rooms and chaperones patients as required. * May process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office to expedite timely action and alleviate, or report delays as appropriate. * Provides guidance to departmental personnel in medical office on administrative policies and procedures. * Complies with health and safety requirements and with regulatory agencies such as DPH, etc. * Complies with established departmental policies, procedures, and objectives. * Enhances professional growth and development through educational programs, seminars, etc. * Attends a variety of meetings, conferences, and seminars as required or directed. * Regular, reliable and predictable attendance is required. * Performs other similar and related duties as required or directed. Qualifications * High School diploma required * Additional specialized medical secretarial/medical office training preferred * Bi-lingual-Spanish preferred * Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner * Ability to think critically and exercise sound judgment * Excellent communication, interpersonal and organizational skills * Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc.SDL2017

Keywords: Reliant Medical Group, Leominster , Patient Service Specialist (Medical Receptionist), Other , Leominster, Massachusetts

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