LeominsterRecruiter Since 2001
the smart solution for Leominster jobs

Supervisor, Customer Care - Plymouth, MA

Company: Comcast
Location: Plymouth
Posted on: July 23, 2019

Job Description:

Business Unit: Work schedule: S,M,T,W,Th 1:30-10pm Job Summary: Leadership role responsible for coaching, inspiring, motivating, guiding, and developing a team of customer experience agents that are
focused on retaining customers who request to disconnect or downgrade services. Fosters a positive team environment that enables employees to
maximize performance, progress their careers and become a promoter and advocate of the company. Customarily and regularly directs the work of
at least two or more full-time employees or their equivalent.

Employees at all levels are expect to: -Understand our Operating Principles; make them the guidelines for how you do your job. -Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. - Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. -Win as a team-make big things happen by working together and being open to new ideas. -Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. -Drive results and growth. -Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities. Core Responsibilities: - Coaching: Provides daily coaching and feedback to team members, who are focused on retaining customers who request to disconnect or downgrade services, by inspiring trust, encouragement, motivation and accountability. Creates coaching plans in a feedback-rich environment.-Change Management: Acts as change management liaison and change lead in communicating important business initiatives. Communicates messages to team in a positive manner that conveys connection to the business strategy, customers and employees. -Employee Leadership: Promotes positive employee relations by fostering a team environment of open communication, approachability and fair and consistent treatment of all employees within a workforce dedicated to diversity. -Customer Advocates: Responds to customer escalations to understand
issues and offer helpful solutions in driving customer satisfaction. -Organizational Excellence: Monitors performance levels and team member
activities, administers all company policies; takes appropriate action as necessary supporting an employee and customer-centric organization.
- Recognition: Celebrates and reinforces employee successes through recognition and promotion. -Career Advisor: Encourages career development with each team member through the creation and management of individual development plans. -Group Champion: Facilitates routine huddles with the team focused on improving the employee experience and the customer experience, while also attempting to retaining customers who request to disconnect or
downgrade services. Develops action plans as appropriate based on employee feedback. -Flexibility: Schedule flexibility is critical as role may require non-standard working hours. Requires regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule
(s) as necessary.-As with all leadership roles there will be other duties and responsibilities as assigned. Highly organized with the ability to effectively manage multiple priorities. Comfortable managing through ambiguity and strong critical thinking skills. Works collaboratively, demonstrates excellent time management skills, and consistently exercises independent judgement and discretion in matters of significance. Job Specification:
- Bachelors Degree or Equivalent
- Generally requires 4-7 years related experience



?Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast, Leominster , Supervisor, Customer Care - Plymouth, MA, Other , Plymouth, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Virtual Recruiter - (Remote)
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs Online
Location: East Providence
Posted on: 08/20/2019

Direct Support Professional - Peabody, MA
Description: DIRECT SUPPORT PROFESSIONAL - PEABODY, MA br br Peabody, MA, USA Req 1004 br Thursday, August 15, 2019 br br Do you like making a difference in the lives of others br br Are you experienced (more...)
Company: The May Institute Inc.
Location: Peabody
Posted on: 08/20/2019

Brands Want To Pay You
Description: Brands Want
Company: Survey Voices
Location: Pittsfield
Posted on: 08/20/2019


Servers
Description: LOVE WHERE YOU WORK br br Ninety Nine Restaurant Pub is one of the largest full-service casual dining restaurant concepts in the Northeast. We believe in our Vision, Values and Culture
Company: Ninety Nine Restaurant & Pub
Location: Plymouth
Posted on: 08/20/2019

FREELANCE JOB PROMOTER
Description: Mommy Jobs Online is now recruitingpart-timeand full-time Freelance Job Promoters to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy Jobs (more...)
Company: Mommy Jobs Online
Location: Peabody
Posted on: 08/20/2019

Hair Stylist - Sign On Bonus!
Description: Salon 1915 Overview The Beautiful Group is the largest owner and operator of luxury salons and spas in the world. We are based in Beverly Hills, California and operate over 600 locations throughout North (more...)
Company: The Beautiful Group
Location: Peabody
Posted on: 08/20/2019

Part-time Shopper
Description: Every few years, a company emerges and transforms an industry. Instacart been leading the evolution of a 800B retail market, and redefining how people shop for groceries. In a few short years we've launched (more...)
Company: Instacart
Location: Troy
Posted on: 08/20/2019

Scheduling Interviews - Work From Home!
Description: We are actively searching for highly motivated individuals to work individually yet as a team
Company: Professional Home Career Advantage
Location: Peabody
Posted on: 08/20/2019

Bid On Local Remodeling Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Peabody
Posted on: 08/20/2019

Bid On Local Contractor Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Troy
Posted on: 08/20/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Leominster RSS job feeds