LeominsterRecruiter Since 2001
the smart solution for Leominster jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Leominster
Posted on: September 13, 2019

Job Description:

"Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLDonna on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160. Related Keywords: Customer Care, Customer Service, CSR, At Home, Work Remote

Keywords: Mommy Jobs Online, Leominster , Inbound Travel Consultant, Other , Leominster, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Automated Logistical Specialist - Supply Chain (92A)
Description: 92A Automated Logistical Specialist - Supply Chain Job ID: 1104502 Job Views: 128 Location: WESTFIELD, Massachusetts, United States ZIP Code: 01085 Job Category: Supply and Logistics Posted: 09.04.2019 (more...)
Company: Army National Guard
Location: Westfield
Posted on: 09/16/2019

Bid On Local Landscaping Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Plymouth
Posted on: 09/16/2019

Aircraft Powerplant Repairer (15B)
Description: 15B Aircraft Powerplant Repairer Job ID: 1104491 Job Views: 132 Location: WESTFIELD, Massachusetts, United States ZIP Code: 01085 Job Category: Aviation Posted: 09.04.2019 Age Requirements: Must (more...)
Company: Army National Guard
Location: Westfield
Posted on: 09/16/2019


Travel Labor and Delivery Nurse (L&D RN), Rhode Island
Description: Travel Labor and Delivery Nurse L amp D RN Rhode Island Location: Rhode Island Start Date: 9/14/2019 Shift Details: 12H Nights 7:00 PM-7:00 AM
Company: Triage Staffing
Location: Woonsocket
Posted on: 09/16/2019

Petroleum Supply Specialist (92F)
Description: 92F Petroleum Supply Specialist Job ID: 1104503 Job Views: 102 Location: WESTFIELD, Massachusetts, United States ZIP Code: 01085 Job Category: Supply and Logistics Posted: 09.04.2019 Age Requirements: (more...)
Company: Army National Guard
Location: Westfield
Posted on: 09/16/2019

Backend Engineer
Description: Let companies apply to you, not the other way around. Sign up with Hired to get access to thousands of companies currently hiring backend developers. Want to work for a company you love Are you a Backend (more...)
Company: Hired
Location: Woonsocket
Posted on: 09/16/2019

Quartermaster and Chemical Equipment Repairer (91J)
Description: 91J Quartermaster and Chemical Equipment Repairer Job ID: 1104501 Job Views: 121 Location: WESTFIELD, Massachusetts, United States ZIP Code: 01085 Job Category: Mechanic and Maintenance Posted: (more...)
Company: Army National Guard
Location: Westfield
Posted on: 09/16/2019

Get New Siding Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: East Providence
Posted on: 09/16/2019

Avionics Mechanic (15N)
Description: 15N Avionics Mechanic Job ID: 1104495 Job Views: 122 Location: WESTFIELD, Massachusetts, United States ZIP Code: 01085 Job Category: Aviation Posted: 09.04.2019 Age Requirements: Must be between (more...)
Company: Army National Guard
Location: Westfield
Posted on: 09/16/2019

CDL A Company Driver - 1 Year Experience Required
Description: One year recent OTR experience required. Safe Truck Drivers Earn More at Barr-Nunn... ...and we are proud of it Our Company Truck Drivers enjoy: Generous Safety/CSA Bonuses
Company: Barr-Nunn Transportation
Location: East Providence
Posted on: 09/16/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Leominster RSS job feeds