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Service Dispatcher

Company: Global Channel Management, Inc.
Location: Leominster
Posted on: October 3, 2019

Job Description:

Service Dispatcher needs 3-5 years customer service experience Service Dispatcher requires: Use of ACE/Oracle systems Product knowledge of life safety (fire alarm & sprinkler) equipment Strong with Excel Fleet scheduler or service coordinator dispatch customer service Service Dispatcher duties: communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve. Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer.

Keywords: Global Channel Management, Inc., Leominster , Service Dispatcher, Professions , Leominster, Massachusetts

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